FAQ

- Infused with 26 minerals

- Color safe

- It is a family business; where the consumer matters.

- CEO is a young woman who had a dream

Minerals are the essential building blocks for the construction and regeneration of cells for the skin and scalp. The 26 minerals rejuvenate, repair and heal hair follicles. In addition, these minerals keep the hair looking healthy, sleek and smooth.

Yes.

Yes, the products can be used everyday for maximum results.

Saphira hair care products do not contain any animal ingredients which makes them suitable for Vegans.

The Mineral Mud is a healing treatment applied after shampoo and conditioner. It should be left in for 4-5 minutes and then rinsed out. The Mineral Mud has also had incredible results healing skin ailments such as psoriasis, eczema, dry & itchy scalp and chaffed skin.

Minerals are found throughout the world, however, the combination of minerals found in Saphira hair care products are only found in this location.

Yes.

Yes, we are cruelty-free and respect the rights of animals.

Yes, due to the composition of the natural ingredients, all of the products can be used on all types of hair.

Account Management

To cancel your Auto-Replenish monthly plan:

1. Login to your Saphira account. If you don't have one, simply Register a Saphira Account using the email you made the purchase with.

2. Click Manage Subscriptions

3. Choose the Auto-Replenish plan you wish you cancel.

To update the shipping address of an existing subscription, please follow these steps:

1. From our website, select the Account Management icon on the top right menu.

2. Sign in to the account that has the active subscription. If you don't have one, simply Register a Saphira Account using the email you made the purchase with.

3. Select My Subscriptions.

4. Select Show details under the subscription you would like to update the shipping address for.

5. Click Edit next to "Address and shipping information".​

6. Select an existing address or enter a new address.

7. Select Save Changes.

Once the shipping details have been updated, all future recurring orders will automatically reflect this new information on the generated orders on our website.


To adjust the order frequency of an existing Auto-Replenish subscription via Account Managemnt, please follow these steps: 

1. From our website, select the Account Management icon on the top right menu.

2. Log in to the account that has the active subscription.

3. Select Manage Subscriptions.

4. Under Order frequency, select Change frequency.

5. Select the dropdown and change the frequency to the desired frequency option.

6. Select Save.

Once the order frequency has been updated, check to make sure that the upcoming order dates are correct as well to match the new frequency selected.

To update your physical address:

1. Login to your Saphira account. If you don't have one, simply Register a Saphira Account using the email you made the purchase with.

2. Click View addresses. A list will appear with all the addresses you added in the past.

3. Choose the address you wish to update. Click Edit. A form will appear where you can edit your address.

4. Once you finished editing, click Update Address.

Loyalty Program

Once subscribed to our newsletter, you will receive great savings and information about your favorite hair care line

Saphira Points are earned with every purchase you make and can be spent using every purchase you make. For every $10 you spend you earn 1 Saphira Point. Every Saphira Point is the equivalent of $1. You need to have at least 10 points to begin redeeming your points. The maximum points allowed per order are 100 points.

After you create a Saphira account, you will immediately receive 1 Saphira Point. Once registered, visit the My Rewards page to see the most-up-to-date ways to earn Saphira Points.

Visit the My Rewards page to see all your earned Saphira Points and to find new ways to receive points.

Please click here to register for exclusive birthday offers and discounts.

Birthday coupons can be redeemed 2 days before your birthday and up to two weeks after your birthday.

Shipping policy

Saphira products are shipped worldwide. The products are available through professional distribution channels. For more information visit our Shipping Policy page. For questions regarding distribution, please contact joel@saphirahair.com.