Frequently asked questions about Saphira products.
Minerals are the essential building blocks for the construction and regeneration of cells for the skin and scalp. The 26 minerals rejuvenate, repair and heal hair follicles. In addition, these minerals keep the hair looking healthy, sleek and smooth.
Minerals are found throughout the world, however, the combination of minerals found in Saphira hair care products are only found in this location.
Yes. All Saphira hair products are free from sulfates and parabens.
Yes. Saphira hair care products do not contain any animal ingredients which makes them suitable for Vegans.
Yes, we are cruelty-free and respect the rights of animals.
Yes, due to the composition of the natural ingredients, all of the products can be used on all types of hair.
Yes, the products can be used everyday for maximum results.
The Mineral Mud is a healing treatment applied after shampoo and conditioner. It should be left in for 4-5 minutes and then rinsed out. The Mineral Mud has also had incredible results healing skin ailments such as psoriasis, eczema, dry & itchy scalp and chaffed skin.
Learn how to manage your Saphira account. Edit shipping address, manage your auto-replenish plans and see all your past orders.
To see the Auto-Replenish FAQ visit the My Auto-Replenish Plans page.
Some of our customers might experience an issue in which they can't access their account on the website even though they placed one or more orders in the past.
This might happen because you either don't remember your password or due to the major update we made to our website back in December 20.
DON'T WORRY! All your orders are safe and saved in your account.
To resolve this, please Reset Your Password to gain access back to your account.
To update your physical shipping address:
2. Click View addresses. A list will appear with all the addresses you added in the past.
3. Choose the address you wish to update. Click Edit. A form will appear where you can edit your address.
4. Once you finished editing, click Update Address.
Saphira Points are earned with every purchase you make and can be spent using every purchase you make. For every $10 you spend you earn 1 Saphira Point. Every Saphira Point is the equivalent of $1. You need to have at least 10 points to begin redeeming your points. The maximum points allowed per order are 100 points.
Once you reach 10 points, you can use your points to save money at checkout.
To redeem your points:
1. Visit My Rewards page.
2. Click the Rewards tab.
3. You will see Flexible discount box (if you reached at least 10 points). Click on the Redeem button.
4. On the new popup window, choose the amount of points you wish to redeem and click Confirm.
5. A new message will show up with a coupon code. Enjoy!
The coupon will be available to you always on the My Rewards page.
Birthday coupons can be redeemed 2 days before your birthday and up to one month after your birthday.