Some of our customers might experience an issue in which they can't access their account on the website even though they placed one or more orders in the past.

This might happen because you either don't remember your password or due to the major update we made to our website back in December 20.

DON'T WORRY! All your orders are safe and saved in your account.

To resolve this, please Reset Your Password to gain access back to your account.

To cancel your Auto-Replenish monthly plan:

1. Login to your Saphira account. If you don't have one, simply Register a Saphira Account using the email you made the purchase with.

2. Click My Auto-Replenish Plans

3. Choose the Auto-Replenish plan you wish you cancel.

To update the shipping address of an existing subscription, please follow these steps:

1. From our website, select the Account Management icon on the top right menu.

2. Sign in to the account that has the active subscription. If you don't have one, simply Register a Saphira Account using the email you made the purchase with.

3. Click My Auto-Replenish Plans.

4. Select Show details under the subscription you would like to update the shipping address for.

5. Click Edit next to "Address and shipping information".​

6. Select an existing address or enter a new address.

7. Select Save Changes.

Once the shipping details have been updated, all future recurring orders will automatically reflect this new information on the generated orders on our website.

To update the shipping address of an existing subscription, please follow these steps:

1. Login to your Saphira account. If you don't have one, simply Register a Saphira Account using the email you placed the order with.

2. Select My Auto-Replenish Plans.

3. Select Show details under the Auto-Replenish plan you would like to update the shipping address for.

4. Select Edit next to Address and shipping information.

5. Select an existing address or enter a new address.

6. Select Save Changes.

Active subscribers may need to change the order frequency for their active subscription on your store. For example, you may wish to adjust an order frequency from recurring every month, to every two months to receive less of a product.

To adjust the order frequency of an existing auto-replenish plan via the Customer Portal, please follow these steps:

Saphira offers the ability for customers to swap their current product with a new one. This allows them to avoid cancelling and re-subscribing, and all can be done easily within the Customer Portal.

You will be able to swap between products that have been chosen in the subscription group that the existing product they are subscribed to resides in.

To swap a product within an existing subscription, please follow these steps:

1. Go to My Account.

2. Select My Auto-Replenish Plans.

3. Under Order frequency, select Change frequency.

4. Select Products in my subscription.

5. Select the dropdown and change the frequency to the desired frequency option.

6. Select Save.

Once the order frequency has been updated, check to make sure that the upcoming order dates are correct as well to match the new frequency selected.

Saphira offers the ability for customers to swap their current product with a new one. This allows them to avoid cancelling and re-subscribing, and all can be done easily within the Customer Portal.

You will be able to swap between products that have been chosen in the subscription group that the existing product they are subscribed to resides in.

To swap a product within an existing subscription, please follow these steps:

1. Go to My Account.

2. Select My Auto-Replenish Plans.

3. Select Show details under the auto-replenish plan that contains a product you want to swap with another product.

4. Select Products in my subscription.

5. Select Swap product next to the product you want to swap with.

6. Click Select product next to a product you would like to swap the original product with.

7. Select OK.

All future orders will generate with the new product after the swap has been completed. You can continue to swap products on each order by following these steps between each recurring order date.